2022 - Present
Talent Development Project Officer
Global Credit Union
I moved from delivering learning to shaping the experiences behind it. My work spans digital learning, performance support, and larger development initiatives, with an emphasis on understanding the need before deciding what to build. I partner across the organization to turn complex information into learning that feels clear, useful, and intentional.
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2020 - 2022
Regional Training Officer
Global Credit Union
This is where facilitation became something bigger for me. Supporting employees across multiple branches taught me to read the room, adapt to the learner in front of me, and recognize when the same approach would not work for everyone. I designed and delivered role-based learning while helping employees build the confidence to carry it back into their work.
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2019 - 2020
Assistant Branch Manager
Global Credit Union
Before I designed learning, I experienced the problems it is meant to solve. I coached employees, supported performance, navigated operational demands, and watched people learn in the middle of real work. That experience still shapes how I design today because I understand the difference between something that makes sense in theory and something people can actually use.
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2019
Senior Branch Service Specialist
Global Credit Union
This role taught me how much good support can change someone's experience. I handled increasingly complex member needs while becoming a resource for the people around me. It was an early lesson in something that has followed me throughout my career: sometimes helping someone perform better starts with making the complicated feel manageable.
